Shipping and Return Policy

Returns - PLEASE NOTE: ALL returns REQUIRE prior approval and a Return Authorization Form. No other returns are permitted. Goods returned without prior authorization may not be credited.

If your return request is accepted, we'll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The buyer has to bear the shipping costs for non-damaged returns.

All items must be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, nor washed and the tags are still intact. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization PRIOR to sending back an item.

Returned goods that are not defective and deemed returnable, will be eligible for a credit card refund. Please contact your customer service representative at JSTJR@ShopJSTJR.com to obtain an RA (details below) and discuss details of your return if you need any additional information.

Return Authorization

An R.A. must be obtained prior to returning any item for any reason. Email or fill out the contact form on the Webstore. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the R.A. form. Please contact your customer service representative at JSTJR@ShopJSTJR.com to obtain an RA (details below) and discuss details of your return if you need any additional information. Once items are received (with the corresponding RA), a credit card refund to the original credit card will be processed. Items returned without an RA may not be processed.

Exchanges

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse AND inspected. If you need a different size or color of an item, then you'll need to place a new order on our webstore. Thank you for your understanding.

Shipping Fees

Shipping Fees are displayed at Checkout and are non-refundable. We are not responsible for any lost, or stolen shipments after the carrier has delivered it.

What do you need to do?

• Confirm that you are still within the 30 day return timeframe.
• Email or complete the contact us form to request an RA.
• Print a copy of your RA and include it with your items.